Tell us how we’re doing.
Compliments lift the team. Concerns and complaints help us get better. Every piece of feedback is read by our Clinic Manager.
Your voice shapes how we deliver care.
Compliments
Tell us about a clinician or team member who made a difference. We share these with the people who earned them.
Suggestions
Ideas for how we could improve our clinics, services, booking or communication.
Complaints
Something went wrong. Tell us what happened so we can investigate and put it right.
Send it directly to our Clinic Manager.
Our complaints process.
Whether you submit through this page, by email, by phone or in person, every complaint follows the same path.
Day 0 — You share your feedback
Through this form, by email to feedback@beingphysio.com.au, by calling 1300 208 601, or in person at any clinic.
≤ 5 days — We acknowledge it
You'll get a written acknowledgement from our Clinic Manager confirming we've received your feedback and what happens next.
≤ 14 days — We investigate
We speak with the people involved, review records, and — where appropriate — speak with you to understand what happened.
≤ 21 days — We respond
You'll receive a written response setting out what we found, what we're doing about it, and any change we're making to prevent it happening again.
Ongoing — We learn
Themes from feedback are reviewed at our monthly clinical-governance meeting and reported to our leadership team quarterly.
You can escalate at any time.
If you're not happy with our response — or you'd rather raise it with an external body from the start — you can contact any of these regulators directly. You don't need our permission.
NDIS Quality & Safeguards Commission
For complaints about NDIS-funded supports. Free, independent and confidential. Phone 1800 035 544 · TTY 133 677 · ndiscommission.gov.au
ndiscommission.gov.au— ExternalHealth Care Complaints Commission (NSW)
The independent body for complaints about any health service in NSW, including allied-health practitioners. Phone 1800 043 159 · hccc.nsw.gov.au
hccc.nsw.gov.au— ExternalAHPRA
For concerns about the conduct, performance or health of a registered practitioner — physios, OTs, podiatrists. Phone 1300 419 495 · ahpra.gov.au
ahpra.gov.au— ExternalOAIC
For complaints about how we've handled your personal or health information. Phone 1300 363 992 · oaic.gov.au
oaic.gov.auNeed help submitting feedback?
Call us on 1300 208 601 — we can take feedback over the phone, organise an interpreter through the Translating and Interpreting Service (131 450), or arrange a National Relay Service call (133 677). An advocate, family member or support worker is welcome to help you.
Begin your journey to a healthier you.
Book online in under two minutes — or call our team to talk it through first.