Welcome to Being Physio, an allied health company dedicated to providing top-quality physiotherapy and related services. Before you access or use our services, please carefully read and understand the following terms and conditions (“Terms of Service”) that govern your relationship with Being Physio. By accessing or using our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our services.

Introduction

Being Physio provides a range of allied health services, including physiotherapy, rehabilitation, and related healthcare services. Our services are delivered by qualified professionals committed to promoting your well-being.

Your Acceptance

By using our services, you acknowledge and agree to comply with these Terms of Service and any other policies, guidelines, or terms referenced herein.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy, which is available on our website

Eligibility

You must be of legal age and capable of forming a binding contract to use our services. If you are using our services on behalf of a minor or someone who lacks capacity, you represent and warrant that you have the legal authority to act on their behalf

Services and Appointments

Being Physio offers a variety of healthcare services, including physiotherapy assessments and treatments. Appointments are subject to availability, and you must adhere to our cancellation and rescheduling policy, as described in these Terms of Service.

Payment

Payment for our services is typically due at the time of consultation. We accept various payment methods, including cash, credit cards, and approved private insurance cards. Some clinics may not accept certain payment methods or may charge additional fees, which will be communicated to you.

Pricing

Our pricing for services is clearly outlined on our website or provided to you directly. By using our services, you agree to pay the specified fees for the services you receive. Prices may vary based on the type and duration of services, as well as your location.

GST (Goods and Services Tax)

All prices listed on our platform are inclusive of Goods and Services Tax (GST), where applicable, in accordance with the relevant tax laws.

Consent

By using our services, you consent to the following:

Treatment Consent: You consent to the physiotherapy treatments provided by our qualified practitioners. It is your responsibility to communicate any health conditions, allergies, or concerns to our staff.

Data Usage Consent: You agree that we may collect and use your personal information in accordance with our Privacy Policy (see Section 5).

Personal Information Handling

We take your privacy seriously. Our Privacy Policy governs the collection, use, and disclosure of your personal information. Please review our Privacy Policy here.

Accounts

To access some features of our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

Payments

Payments for our services are due at the time of booking or as otherwise specified. We accept various payment methods, which are detailed on our website. In the event of non-payment or payment disputes, we reserve the right to suspend or terminate services.

Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, we request a minimum of 24 hours’ notice. Failure to provide timely notice may result in a cancellation fee, not exceeding the cost of the appointment. NDIS-based appointments require 48 hours’ notice for cancellations.

Complaints and Feedback

We value your feedback and encourage you to share any concerns or complaints with us. You can do so by contacting us through the methods provided on our website. We are committed to addressing all complaints promptly and providing you with information about the resolution process and outcome.

Warranty and Guarantee

Being Physio upholds manufacturers’ warranties for products sold and services provided. These warranties cover specified parts and materials and do not apply to damage resulting from improper use or operator error. We cannot guarantee specific treatment outcomes, but we promise to provide a satisfactory level of care. Please refer to our Satisfaction Promise for details.Changes to Terms of Service

Being Physio reserves the right to amend these Terms of Service at any time. Updates will be posted on our website, and it is your responsibility to review them periodically. Continued use of our services after any modifications constitutes your acceptance of the revised terms.

Termination

We reserve the right to terminate or suspend your access to our services at our discretion, without notice, for any violation of these Terms of Service or for any other reason

NDIS

Being Physio adheres to specific regulations and service agreement standards mandated by the NDIS, which are distinct from these Terms of Service. You can access the NDIS service agreement standards on our website by clicking here.

Contact Information

If you have questions, concerns, or require further information regarding these Terms of Service, please contact us at:

Being Physio

Email: info@beingphysio.com.au

Phone: 1300 208 601